Last Updated: 15th February 2026
At Fuddee, we strive to ensure a seamless dining experience. However, we understand that issues may occasionally arise. This policy outlines the conditions under which cancellations and refunds are processed for orders placed via our Platform.
Fuddee is owned and operated by M/s Spotsies Soul Foods LLP (LLPIN: ACS-2560).
Refunds may be initiated under the following specific circumstances:
Order Not Delivered: The order failed to arrive due to an error by the Restaurant Partner, Delivery Partner, or a technical glitch on our Platform.
Incorrect Order: The items received are significantly different from those ordered (e.g., wrong dish, missing items).
Quality Issues: The food received is spoiled, contaminated, or otherwise unfit for human consumption.
Platform/Restaurant Cancellation: The order is cancelled by Fuddee or the Restaurant Partner after payment has been successfully processed.
Refunds will not be issued in the following cases:
Minor Delays: Delays due to traffic, weather, or high demand where food quality remains intact.
User Error: Incorrect delivery address, unreachable contact number, or refusal to accept the order at the door.
Change of Mind: Decisions to cancel after the Restaurant Partner has already begun preparing the food.
Consumed Food: If the food has been partially or fully consumed before a quality complaint is raised.
Verification Failure: Orders confirmed as delivered via GPS and Delivery Partner evidence.
To ensure a timely resolution, users must follow these steps:
Timeframe: All refund requests must be raised within 24 hours of the order time.
Submission: Navigate to "My Orders" in the Fuddee app, select the order, and tap "Help/Support."
Evidence: For quality or incorrect item claims, users must provide clear photographs of the food and the invoice.
Support: Alternatively, email us at support@fuddee.com with your Order ID.
Review: Every request is reviewed by our support team against delivery logs and restaurant confirmation.
Timeline: Once approved, the refund will be initiated within 5–7 business days.
Partial Refunds: If only part of an order is missing or incorrect, Fuddee may issue a pro-rata refund for the value of the affected items only.
Prepaid Orders: Refunds are credited back to the original payment source (Bank Account, UPI, or Credit/Debit Card).
Wallet Payments: Credits are returned to your Fuddee Wallet instantly upon approval.
Cash on Delivery (COD): For approved COD refunds, the amount may be credited as Fuddee Wallet balance or via a link to a chosen UPI ID.
Before Preparation: A full refund is available if the order is cancelled before the restaurant accepts or starts preparing it.
During/After Preparation: If the restaurant has started cooking, Fuddee reserves the right to charge a cancellation fee up to 100% of the order value to compensate the Restaurant Partner.
Fuddee monitors refund patterns closely. We reserve the right to reject requests or suspend accounts that show signs of repeated refund abuse, fraudulent claims, or suspicious activity.
For refund-related assistance:
Customer Support: +91-9230142048
Email: support@fuddee.com
Official Website: https://fuddee.com
